Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or reach out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

Availability and type of accessible seating tickets will vary based on the venue’s availability. If you would like to inquire about Accessible Seating as part of the Travel Package or VIP program, please reach out to us at [email protected] immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, show date and venue, order number and package type, and specific accessibility request in your email.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Red Rocks Amphitheatre website.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

All The String Cheese Incident VIP Experiences must be purchased online. Tickets will go on sale on Thursday, February 1st at 11 AM local venue time. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

Events at Red Rocks Amphitheatre are all ages. Generally, children under 2 years old do not need a ticket. They must sit on the lap of an adult and not interfere with someone else’s seat.

Yes! Guests will have the opportunity to select either a Premium Reserved seat or a GA ticket for both VIP package types.

General Admission (GA) are tickets with no seats assigned to them. Our VIP tickets include early entry to the venue, which allows GA guests to have first access to the venue.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order. Our VIP Premium Reserved tickets will also come with early entry to the venue, which allows guests to have first access to the venue.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

We have entered the digital age, and we’re going to make things easier for you. All tickets for The String Cheese Incident at Red Rocks will now be digital. You will receive your digital tickets in your AXS account within a few weeks of the event taking place. You will be required to use the same email address used to purchase your travel package to receive your tickets in your AXS account. Don’t worry, there will be a friendly and knowledgeable 100x Staff member at each hotel on check-in day to help you with any questions or issues that arise. Please note, you will receive individual tickets for each show at Red Rocks through your AXS Account.

More information and further instructions including the check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then! Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

The String Cheese Incident VIP Experiences do not include parking. Please review the Red Rocks Amphitheatre’s Parking FAQs for more information regarding venue parking and details, viewable here.

Red Rocks Amphitheatre abides by the following bag policy – Single-pocket bags no larger than 13” wide, 15” tall and 8” deep can be brought into the amphitheatre. Small purses and fanny packs that are 6” x 9” or smaller, as well as hydration packs 2L or smaller, are also allowed. For more information, please review the venue’s list of Permitted & Prohibited items, viewable here.

No, there is no ticket purchase limit for VIP Experiences for The String Cheese Incident’s 30th Anniversary at Red Rocks.

All 100x VIP Experiences are non-refundable. Please refer to our Purchase Policy for more details.

The String Cheese Incident Travel Packages must be purchased online. Travel Packages will go on sale on Thursday, February 1st at 11AM local venue time. After you click on the Travel Package with your preferred package type, you will be directed to our ticketing partner to make and finalize your order.

The price listed on our website for Travel Packages is the price for (2) guests, not including taxes & fees. Please note – if you are purchasing a Travel Package before Friday, March 8th, 2024, the price you’ll pay at checkout is only 60% of the total package cost (see payment plan below).

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the show; however, the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

Yes, there is a payment plan for Travel Packages! An initial 60% (+ taxes and fees) will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, March 8th, 2024. If you purchase after Friday, March 8th, 2024, you will be charged the full payment amount at the time of purchase. This is an automatic payment plan if you purchase before March 8th, 2024, meaning you’re on the plan by simply clicking “purchase”!

Yes! If you purchase before Friday, March 8th, 2024 and are therefore on the automatic payment plan but decide you’d like to make the second payment prior to the due date, you can do so by going to this link. Simply enter your information, then choose ‘Pay Now.’ Once you click ‘Continue’, the system will prompt you to complete your payment.

Yes, all Travel Packages include two (2) tickets to the shows on July 12th, 13th and 14th. Depending on the package you select, you will either have the option of GA or VIP tickets.

Your seats will either be GA tickets or VIP. When purchasing a VIP Travel Package with reserved seats, your specific seat locations will be displayed throughout the purchase process and shown in your confirmation email.

Yes! You will have the same ticket type and seat locations for reserved tickets for all three nights included within your Travel Package.

Yes! You have tickets for each show night included in your Travel Package.

We have entered the digital age, and we’re going to make things easier for you. All tickets for The String Cheese Incident’s 30th Anniversary at Red Rocks will now be digital. You will receive your digital tickets in your AXS account within a few weeks of the event taking place. You will be required to use the same email address used to purchase your Travel Package to receive your tickets in your AXS account. Don’t worry, there will be a friendly and knowledgeable 100x Staff member at each hotel on check-in day to help you with any questions or issues that arise.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event.

All Travel Packages include roundtrip shuttle transportation to and from the venue on July 12th and 14th, and from the pre-party to venue and back to the hotel on July 13th. More information regarding roundtrip shuttle transportation including details about pick-up times and locations will be provided via email closer to the show dates!

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will do what we can to help.

100x abides by the hotel’s standard hotel policy – check in time is 3PM and check out is 12PM. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

100x Travel Packages do not include parking or cover parking expenses. Parking can be purchased directly with the hotel. The Kimpton Hotel Monaco offers valet parking services for $59.00 per night, subject to change. Take a look at the hotel website for all up to date parking information. Please note that 100x is not responsible for any parking fees, which are subject to change, and determined by the hotel.

We chose this hotel not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. The Kimpton Hotel Monaco is approximately 15 miles / 28 minutes away from Red Rocks Amphitheatre. Don’t forget – roundtrip shuttle transportation is included in your Travel Package purchase!

Yes, the guest amenities fee is included in the Travel Package price. The fee includes the following benefits:

• $10.00 credit at Panzano (may be applied towards any meal and/or drinks)
• Nightcap beverage offering daily from 8PM to 10PM
• At Mile High Spirits get 2 for 1 drinks or 50% off 1 drink when showing your keycard at the bar. This offer is good every day and all day for guests
• Bottled water upon request
• PPE kit
• 25% discount towards a future stay when booked prior to departure at the front desk
• Local and domestic long distance calls
• Business Services such as printing/copying available 

You will be required to provide a valid credit card at check-in for an incidental hold. Please refer to the hotel’s website for the most up to date information on incidental charges.

If you would like to stay longer than your Travel Package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] to request to connect the reservations, please send us your Travel Package order number, email used for purchase, and your additional night confirmation number (written out). We will do our best to work with the hotel to accommodate! All requests must be submitted to 100x by Friday, June 14th, 2024.

Any Travel Package transfer requests must be submitted to 100x via email by Friday, June 14th, 2024. 

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please email us at [email protected] and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us prior to Friday, June 14th, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! If you already have the concert tickets in your AXS account when you initiate the transfer, you will be responsible for transferring the concert tickets to the new guest via your AXS account.

Please note: Travel Package transfers include the entire package (hotel stay, merchandise, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x at [email protected]. All requests must be submitted to 100x by Friday, June 14th, 2024.

In order to update your credit card information attached to your Travel Package payment method, you can go to this link. Enter your order number, email address associated with your purchase, and your billing zip code and click ‘Lookup Order.’ On the orders details page, in the payment plan section, select the checkbox next to ‘Pay Now’ then click ‘Pay.’ You will then be able to enter your preferred payment details.